delivery & returns
We hope that you are delighted with every order you receive from www.galvanlondon.com, but if you are not perfectly satisfied with your items, you have 14 days to return them to us for a refund or exchange. Please note that sale items are exchange only.
Full refunds are offered to UK, USA and EU orders. Orders outside of these territories will be offered an exchange.
Please take care trying on items, as all products must be returned in a new and unused condition with all Galvan London tags and labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.
Before your parcel leaves our studios, it is fully checked by our team. However, if you receive an item which you feel is damaged, please contact us immediately.
If you would like to cancel your order before you have received it, please call us on 020 7313 9977 or email us at firstname.lastname@example.org.
TO ARRANGE A RETURN OR EXCHANGE
To Return Your Item:
- Email email@example.com or call 020 7313 9977 to request a return or exchange. Please include your order number with your request.
- Pack your items securely in the original box and include the original invoice in the package.
- Attach the supplied return shipping label to the outside of the box.
- Please have the box and item(s) ready for collection at the pre-determined time.
Once the item(s) has/have been received and inspected, an exchange/refund* will be issued and an email will be sent to you.
All orders within the UK are shipped FedEx Express and should arrive within 2 days. For guaranteed next day delivery, please use our Next Day Delivery option, where applicable. Please note that your order must be received by 2pm GMT in order to be delivered by the next business day.
We deliver to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Italy, Netherlands, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal and Vatican City
customers may choose between FedEx next day delivery (arrives by 5pm local time on the next day) and FedEx express (2-3 days).
please note that we charge a different rate for delivery to non-EU countries (Norway and Switzerland).
All orders to the USA are shipped FedEx. Please note that your order must be made by 2:00pm EST for it to be delivered by the next business day. Next day deliveries arrive by 10:30am EST to cities on the east coast and by 12:00pm PST to cities on the west coast. Deliveries to cities between the east and west coast take a little longer and can be tracked via the package’s FedEx tracking number.
We deliver to the following countries in the Middle East: Algeria, Bahrain, Egypt, Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, UAE.
AUSTRALIA AND ASIA
We deliver to the following countries in Austra-Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Australia.
DELIVERY SPECIFICS – ADDRESSES AND TIMINGS
When placing your order please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Please note that once an order is dispatched the delivery address cannot be changed.
All deliveries require a signature and we do not ship to p.o. boxes or forwarding addresses.
Every order will require a signature of receipt and this signature will signify successful delivery and fulfillment. Once your item has been delivered and signed for, the responsibility of these goods passes to you.
Galvan London is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.
We send all of our orders as Express or Next Day (where specified).
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number with an estimated delivery window. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates that Galvan London gives for delivery, nor are we accountable for extra time required for delivery. All new orders are deemed separate and each is treated individually.