terms & conditions
www.galvanlondon.com (the “website”) is operated by GALVAN LONDON LIMITED (“we”, “us” and “our”). This is a limited company registered in England with company number 13238373 and VAT number GB378994414. Our registered office is 10 Orange Street, London, WC2 H7DQ.
These terms cover the website and related services. We ship from the United Kingdom. Delivery services are provided by FedEx or UPS, except in the case of hand-delivery by a tailor in central London, and shipping will depend on the customer’s choice as stated in the relevant order.
We only ship to those countries listed in the drop down menu on the order page.
You can contact our customer services team on firstname.lastname@example.org Monday – Friday 10am until 6pm (excluding UK public holidays).
Use of website
We may modify the terms from time to time at our sole discretion. Please read the terms and check back often. If you do not agree to any change to the terms then you must immediately stop using the services. Please note that these terms do not affect your statutory rights as a consumer. For more information about your rights contact your local citizens advice bureau or trading standards bureau.
The services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.
We have the right to remove any material or posting you make on the website at our sole discretion.
You will need to register in order to use some of the services or features available to you on this website. You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at email@example.com. We may also change registration requirements from time to time. We may change, withdraw, or suspend access to the services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
The account password you provide should be unique and kept secure, and you must notify www.galvanlondon.com immediately of any breach of security or unauthorized use of your account.
Purchasing of products
In order to make purchases on the website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The website is available only to individuals and others who meet the www.galvanlondon.com terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to www.galvanlondon.com, whose applications are acceptable to www.galvanlondon.com and who have authorized www.galvanlondon.com to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.
By making an offer to purchase merchandise, you expressly authorize us to perform credit checks and where www.galvanlondon.com feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
You agree that your order is an offer to purchase the product(s) listed in your order to us on the terms. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions in which we may not accept your order include: we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or you do not meet the eligibility criteria set out within the terms.
Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.
The purchasing or acquiring of goods from us is for your own personal and private use and it is expressly forbidden to use the goods purchased or acquired for any commercial or business purpose including, but not limited to, in any film, television programme or advertisement without express permission from Galvan London.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the services, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order. Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
You will be charged for products on our acceptance of the order as ready for dispatch. If we are unable to fulfil your order for any reason, you will not be charged.
Returns & exchanges
We hope that you are delighted with every order you receive from www.galvanlondon.com, but if you are not perfectly satisfied with your items, you have 14 days to return them to us for a refund or exchange. Please note that sale items are exchange only.
Due to import tax on items returned to the United Kingdom from outside the European Union, we are unable to accept returns from non-EU countries and items delivered to those countries are exchange only.
Please take care trying on items as all products must be returned in a new and unused condition with all Galvan London tags and labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your galvanlondon.com account.
Parcels that are returned to us remain the customer’s responsibility until consigned to our designated returns courier service. If a purchase is returned outside of our free returns service, the item(s) remains the customer’s responsibility and a refund will not be given until we have received the item(s). We recommend that you send your returns using a tracked and signed-for service and that you retain proof of postage.
Please note that items purchased through our stockists are subject to the returns policy of the individual stores.
Garment prices shown on the website are in GPB, EURO or USD and are inclusive of vat. Garment prices do not include delivery costs. The GPB, EURO or USD price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of obvious error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in GBP, EUR or USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Faulty or damaged goods
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If repair is not possible or the same product is not available, you are entitled to a full refund. This does not affect your right to cancel the contract under the regulations.
All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the website is either owned or licensed to Galvan London, and is protected by applicable copyright laws around the world. All such rights are reserved.
The Galvan London trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, and prints which appear on the products on the website or their packaging, whether registered or unregistered, are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved.
All other intellectual property in or connected to the website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our software and all html and other code contained in this website. You are permitted to access and make personal use of the website but such use is limited and does not include the right to: use the website in any way which may prejudice or damage the reputation of Galvan London; use the website for any commercial or business purposes; reproduce or redistribute the website or any of its contents for commercial or business purposes; or take any action that may impose an unreasonable burden or load on our infrastructure.
We do not promise that the content of the website is accurate or error-free. We do not promise that the functional aspects of the services will be error free or that the website, its contents, or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up-to-date virus checking software installed.
Opinions expressed by individuals on the website are the personal opinions of the authors and do not reflect the views of Galvan London. If you have a complaint about any posts, please email firstname.lastname@example.org.
Limits on our liability
You have certain rights under the law in addition to those detailed under returns and cancellations. In England these include: that any products you order through the services will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on the website; and certain remedies if a product is defective. Nothing in these terms is intended to affect these rights.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
If we breach the terms we shall only be liable for losses which are direct losses and reasonably foreseeable consequences of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order and our dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the terms where such failure is due to events beyond our reasonable control.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Galvan London as a result of the terms or your use of the services. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Galvan London, and we shall not be liable for any representation, act, or omission on your part.
The terms will be governed by and construed in accordance with English law and the relevant courts of England and Wales will have exclusive jurisdiction.